The Defiant Map Pack FAQ from Bungie

If you purchased the Defiant Map Pack from Xbox LIVE Marketplace and you haven't experienced a single, solitary problem, congratulations - you can comfortably count yourself among the majority. You don't need to read another word.

If you find yourself in the other camp, don't worry. We've been in direct communication with Microsoft and 343 Industries and they're committed to making sure all your Defiant Map Pack needs are met.

Here are the current technical support topics pertaining to the Defiant Map Pack.


Q. What is this "Defiant Map Pack" you speak of, and how can I get it?
A. The Defiant Map Pack is the latest pack of maps for Halo: Reach. Designed by Certain Affinity, in partnership with 343 Industries, it features two multiplayer maps, Highlands and Condemned, and one Firefight mission, Unearthed. You can get the Defiant Map Pack right now in the Marketplace for 800 Microsoft Points.

Q: Okay, I gave you my hard earned monies in exchange for one brand spankin' new Defiant Map Pack, but after successfully downloading and installing it, none of the maps show up in the game menu. What gives?
A: Turns out that there's currently a technical issue tied to the number of Marketplace Content items you can have active for Halo: Reach at any one given time (this does not include Saved Games, Screenshots, or Saved Films). Right now, you can only have a total of three content items simultaneously active. Items that fit the bill include pre-order bonus or retailer exclusive armor, map packs, or your Bungie Pro confirmation.

Microsoft is working on a long-term solution, but for now, you'll need to delete one of the three items you have active. Here's how you do it:

In your Xbox 360 Dashboard, sign into your profile, and navigate to the System Settings tile in the My Xbox list. From the settings pane, select Memory.

Select Hard Drive as the storage device.

Select Games.

Select Halo: Reach.

Select the Bungie Pro Confirmation Marketplace Content item.

Delete it.

Deleting the Bungie Pro confirmation item will not impact your Bungie Pro Membership in any way.

Q. I can play the two multiplayer maps, but the Firefight map "Unearthed" gives me the error "Players failed to load content" when I select it in the lobby. This makes me sad. Bungie, you can make me happy again, right?
A. Yes! Well, maybe. You might have installed the Defiant Map Pack to a memory unit on a console that also has a hard drive. That won't work. You need to install the Defiant Map Pack to the hard drive only.

Q. Hey! I can't render Defiant Map Pack videos on Bungie.net yet. You hate me, don't you?
A. Hate is such a strong word. Bungie Pro Video Rendering requires us to write custom code to our internal systems. Like you, we've only just received the latest version of the Defiant Map Pack. Our programmers are coding like the wind to ensure video rendering is up and running as quickly as possible. If you do submit a file for rendering, or already have, don't worry, we'll queue it up and spit it out in 24-48 hours.

Non-Defiant Map Pack video rendering is unaffected.

That's it for now. We'll keep in touch with Microsoft and keep a watchful eye on the community in the days ahead to make sure we keep tabs on any key issues you might experience.